LupusLine takes a more personalized approach
Aside from using volunteers who have first-hand knowledge and experience with lupus, another reason why the service is successful and popular is the technology it utilizes. In an age where technology is moving faster than anyone can keep up with, LupusLine has resisted using internet-based chat services or real-time email responses to questions. While these are certainly very effective ways to provide services to people, they can sometimes be lacking on the personal side of things. Telephone communication is still considered to be a great way to connect people - from anywhere at any time.