Rachel C. Staples, DMD, Dentist
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Rachel C. Staples, DMD

Dentist

5/5(584)
823 Broughton Street Victoria British Columbia, V8W 1E4
Rating

5/5

About

Dr. Rachel Staples is a Dentist practicing in Victoria, British Columbia. Dr. Staples specializes in preventing, diagnosing, and treating diseases and conditions associated with the mouth and overall dental health. Dentists are trained to carry out such treatment as professional cleaning, restorative, prosthodontic, and endodontic procedures, and performing examinations, among many others.

Education and Training

DMD at The University of British Columbia

Board Certification

American Board of General Dentistry

Provider Details

MaleEnglish
Rachel C. Staples, DMD
Rachel C. Staples, DMD's Expert Contributions
  • Can a gum infection pass to other parts of the body?

    Gum infections are called gingivitis. There are also intections from teeth abscesses that can create a fistula in the gums. The infection from the tooth creaties an escape pathway in the bone. Exudate or pus can be extruded from the fistula. This usually indicates the need for a root canal to sterilize the tooth which is the source of the infection. If the infection erodes a large area of bone then the tooth may require extraction. An infection in the bone resulting from an infected tooth will not resolve with antibiotics alone. Major bone infections can lead to serious infections in other areas such as chest wall or heart. These can be life threatening. If you think you have an infection in your mouth he sure to see your dentist right away. READ MORE

  • I underwent a root canal treatment and it is in pain again. What could be the reason?

    This can result from a missed canal that remains I filled or there may be another nearby tooth that is infected as well. Other common reasons are small fractures in the root READ MORE

Areas of expertise and specialization

General and Cosmetic DentistryNeuromuscular Dentistry

Awards

  • Victoria Black Press Award for Top Dentist- 2009   
  • Dental Correspondent for the Canadian Broadcasting Corporation   

What do you attribute your success to?

  • Loves continuing education, good at explaining comprehensive care.

Hobbies / Sports

  • Paddle Boarding, Marathon Running, Traveling, Volunteer Dental Work

Rachel C. Staples, DMD's Practice location

Urban Smiles Victoria

823 Broughton Street -
Victoria, British Columbia V8W 1E4
Get Direction
New patients: 250-381-9876

Rachel C. Staples, DMD's reviews

(584)
Write Review

Patient Experience with Dr. Staples


5.0

Based on 584 reviews

Rachel C. Staples, DMD has a rating of 5 out of 5 stars based on the reviews from 584 patients. FindaTopDoc has aggregated the experiences from real patients to help give you more insights and information on how to choose the best Dentist in your area. These reviews do not reflect a providers level of clinical care, but are a compilation of quality indicators such as bedside manner, wait time, staff friendliness, ease of appointment, and knowledge of conditions and treatments.
  • Marcus
    (5)

    Always a great experience with all of the staff! Very happy with the service and results.

  • (5)

    Rachel is a knowledgable, professional, and skilled dentist. She has top of the line equipment and expert staff. She also creates a warm, friendly, playful and luxurious space.

  • Randy
    (5)

    Always a friendly and professional visit. I have been a client for many years and will continue to be for many more.

  • (5)

    Always a pleasure. Dr. Staples makes it so easy to have appointments, especially for someone otherwise so anxious about dentistry.

  • Dana
    (5)

    I have recommended Dr Staples to everyone.

  • Chantal
    (5)

    Urban smile staff are always kind. What comes around goes around. Thank you Dr Staples for setting the example.

  • (5)

    Shannon made the best out of an uncomfortable situation. Thank you

  • Sharon
    (5)

    Shannon is my hygienist. She is diligent, careful, taking much time to ensure my teeth and gums are well cared for under her experienced hand. Shannon asked frequently if I was okay. She explained as she went along. I am grateful to have such a caring dental team.

  • Kevin
    (5)

    Had a fantastic time. Explain things properly and was treated with great care. Look forward to the next visit.

  • Matt
    (5)

    Wonderful, made me feel very relaxed and comfortable.

  • Anne
    (5)

    Excellent

  • Stephanie
    (5)

    Great experience!

  • Lorena
    (5)

    Shannon was great! Super genuine staff here

  • (5)

    Fantastic care and the most friendly staff, thank you for treating me so well!

  • Amy
    (5)

    Wonderful experience as always.

  • Ramona
    (5)

    Shannon always does a good job

  • Kazia
    (5)

    Shannon and Dr. Kim are so thorough each and every time they do an exam and cleaning. Love the Air Flow!

  • Helene
    (5)

    Relaxing atmosphere, highly skilled dental professionals.

  • Lenore
    (5)

    Great appt...always a friendly conversation & I learn something new about dental care.

  • Ciara
    (4)

    Everyone and everything in this office is welcoming & comforting. I've appreciated the extra touches to address my anxiety and comfort level. The staff are attentive and kind. Dr. Kim is thorough, careful and competent; after some years of not being able to fully address my oral health, it feels good to be in the care of someone I trust with my teeth. Thank you

  • Holly
    (5)

    Very friendly and helpful staff! My hygienist was very gentle and kind.

  • (5)

    Really great and friendly dentist. Explained procedures thoroughly and worked efficiently and took steps to put the patient at ease.

  • Chris
    (5)

    Good

  • Chelsea
    (5)

    An amazing dentist by far, so helpful and knowledgable.

  • Rob
    (5)

    Excellent appointment. Sara did a great job with cleaning and as always Dr. Staples did a tremendous job with crowns

  • Christine
    (5)

    Always a great visit

  • Alan
    (5)

    Sarah has a delightful manner and takes care to explain procedures clearly. I am well informed under her care.

  • Zeta
    (5)

    Dr. Staples is quick, efficient, knowledgable and personable.

  • Maya
    (5)

    Rachel s professional, knowledgable s And so kind. I have always had a wonderful experience with her and at the clinic.

  • April
    (5)

    Always excellent! Professional, efficient, warm personality. Highly recommended!

  • Lillian
    (5)

    Dr. Staples, the hygienists and the office staff are truly amazing! Sarah cleaned my teeth today. She is trhorough, caring and most considerate accommodating any sensitivities. How can it be? They really seem as concerned with my dental care as I.

  • Deborah
    (5)

    Great hygiene appointment and check-up, very thorough and friendly.

  • Melanie
    (5)

    Rachel is always so great...and Sarah ,my hygienist is both professional. And thouough.

  • Will
    (5)

    Absolutely the best dental practice and dental team and dentist my wife and I have ever been to. I can't begin to express how fantastic everyone is, from the massage chair waiting room to the gentle and empathic and knowledgeable staff, to the proficient and caring dentists and hygienists. We love this place.

  • Graeme
    (5)

    As always the staff are professional polite and take care of every need during my visits. I could not recommend a better place to have your teeth looked after. Thank you!!

  • Dorothy
    (5)

    Great staff

  • Jodie
    (5)

    Love Dr Staples

  • Catherine
    (4)

    Burns thoroughly explained what Was going on with my gums. I appreciated her thorough cleaning too!

  • (5)

    Dr. Kim was awesome and I love Shannon!

  • (5)

    Rachel and team have shown our family outstanding service...above and beyond; with a focus on prevention. Floss people, floss! üòÄ

  • Kimberly
    (5)

    I saw the hygienist Shannon today and had a great experience. With her help and advice my gums and teeth have improved so much. I'm so grateful the office always accommodates me and makes me feel welcome and taken care of.

  • Rob
    (5)

    Shannon is the BEST hygienist

  • Dan
    (5)

    The best in all ways, always, thx:-)

  • Steve
    (5)

    Can't say enough about the fantastic care I have received and the bedside manner provided by Shannon during my visits. Administration is first class!

  • Carol
    (5)

    As always, my experience at Urban Smiles was first class. The people at the reception desk are very welcoming, friendly, and efficient. Shannon is excellent. She is very professional, caring, competent, and attuned with the needs of her patients. Dr. Staples is a most excellent dentist who has built a wonderful practice of professionals.

  • Suzanne
    (5)

    Shannon is very thorough, friendly and knowledgable. She also educates patients to do excellent home care.

  • Lesley
    (4)

    I saw Shannon for the first time today. She was great, very understanding about my sensitive gag reflex. I will definitely keep her as my hygienist for as long as possible.

  • (5)

    You make the experience enjoyable

  • Shannon
    (5)

    Shannon was excellent. She did everything a hygienist is supposed to do 110% plus, plus. I am a retired hygienist and she is the Best I have ever had. Her clinical skills are the best, bar none. Her information on pharmaceuticals is exceptional and her over all care is perfect.

  • Anton
    (5)

    Great customer service,awesome assistant, amazing dentist , the best dental office in Canada:)

  • Anne-marie
    (5)

    For someone who has been getting panic attacks in the chair, even for cleaning, it's been a surprisingly pleasant experience. I would recommend any one to come to Urban Smiles.

  • Marianne
    (5)

    As always, such a great visit, thorough cleaning in state of the art facilities. Shannon is the best RDH too. Lots of good advice this visit! Thank you so much.

  • Betty
    (5)

    WE have been patients of Dr. staples for quite a while and find this clinic to be the very best. everyone here contributes to the feeling of comfort and security.

  • Chido
    (5)

    I saw Shannon today for polishing and she was amazing. She is really great and welcoming.

  • Amanda
    (5)

    My visit was good I saw shannon she did a great job

  • Sandi
    (5)

    Excellent! I have always had good, painless care and lots of follow up. Would highly recommend Dr. Staples and her staff.

  • (5)

    Always a pleasure to visit Urban Smiles. The staff is always very welcoming and professional. I've had typical work done as well as a crown over the past couple of years without any issues. Highly recommended!

  • Robert
    (5)

    Quick and easy

  • Jasmine
    (5)

    Great staff! Shannon and Megan are fantastic!

  • (5)

    Fantastic service

  • Connor
    (5)

    Great cleaning!!!

  • Sharon
    (5)

    Great! Thanks Shannon.

  • Jenna
    (4)

    Sarah rocks! Love the care here.

  • Donna
    (3)

    Very good dentist. Listens to concerns. Works hard to resolve issues.

  • Terry
    (5)

    Great as always

  • (5)

    Great

  • (5)

    Urban smiles is Amazing! The staff make you feel so comfortable and welcome. I have had nothing but positive experiences during my appointments. Sarah is awesome and Amanda can record those numbers like no other

  • Caitlyn
    (5)

    Friendly and great service

  • April
    (5)

    very professional and warm, inspires confidence. Highly recommended (and the office is beautiful!)

  • Anne
    (5)

    Great

  • (5)

    Excellent service every time. They go out of their way to make sure I'm comfortable

  • Aisha
    (5)

    Rachel Staples provides a friendly, inviting environment. All of the employees are friendly and welcoming. I enjoy coming to this office for my dental needs.

  • Dick
    (5)

    Sarah did a great job. Very thorough. Thanks

  • Lawrence
    (5)

    I was Dr Staples patient for many years then I had to leave due to my retirement plans. Then this year I wanted to come back but she had left her Fort St location. A little detective work later & I was able to find her new office. Many new friendly faces but I was so happy that Ale stayed with her. I'm looking forward to many many more years of beautiful smiles. Thanks to Sarah's hard work & Dr. Staples dental wizardry.

  • Anton
    (5)

    The best dental office in town, massage chair and coffee while you wait, very efficient and absolutely pain free appointment. Thanks

  • Lenard
    (5)

    Excellent

  • Lenore
    (5)

    Was quite an intense appointment but it went smoothly and the staff as always are exemplary.

  • (5)

    Smooth appointment. Everything went well!

  • (5)

    Friendly professional service

  • Susan
    (5)

    Good

  • David
    (5)

    Outstanding services

  • Jim
    (5)

    5 star, thanks

  • (5)

    Appreciate the professional approach of Dr. Staples and all clinic staff in providing detail on the treatment underway and options ahead. Thank you!

  • Noah
    (5)

    Friendly service. Very professional. Everything was explained to me very clearly, in a way I could understand.

  • Lorraine
    (5)

    Great service ! Friendly and thorough : )

  • Erica
    (5)

    Very thorough!

  • Ramona
    (5)

    I have complete confidence in her work and opinion

  • (5)

    Excellent communication of needed treatment

  • Sheenagh
    (5)

    Best dentist , super friendly staff

  • Molly
    (5)

    I always have a positive experience here üòä

  • Chantal
    (4)

    Sarah is wonderful; attentive, funny, compassionate.

  • Walter
    (5)

    Great staff, happy environment

  • Sarah
    (4)

    Evelyn saw Shannon, who was lovely and patient.

  • Stephanie
    (5)

    Fast and great results, as usual! Thank you!

  • Johanna
    (5)

    Shannon was amazing! We chatted the entire time. Thorough cleaning. Amanda polished me up, took photos and is a lively person to char with. Great staff Rachel!!

  • Shannon
    (5)

    Shannon was very calm with Ben. She showed him how all the tools work before she got started so he was acclimatized to everything. Thorough job as well!

  • Mike
    (5)

    Rachel Staples and staff are always positive, helpful and go above and beyond to ensure you are well taken care of.

  • Jim
    (5)

    It is very reassuring to be able to trust professional dental care, Thank you

  • Gene
    (5)

    Excelent

  • Danielle
    (5)

    I love all the staff here - very kind and thorough. Dr. Staples' office is a peaceful, comfortable space.

  • Paul
    (5)

    Excellent and professional service. Even adjusted my ortho guard.

  • Caitlyn
    (5)

    Good filling

  • Jennifer
    (5)

    I saw Alex for a filling which was quick and well done. He was thorough with checking to make sure there was no rubbing or change in bite from the filling. Then I saw Shanon for my dental cleaning. Very personable and explained everything very well. Thank you for the good service.

  • Lauri
    (5)

    Visited Shannon for a cleaning and was very pleased. Appointment was on time, Shannon was great and cleaning was comfortable and thorough. Thanks!

  • Devon
    (5)

    Very welcoming staff and very thorough exams. I look forward to returning! The massage chair is a nice touch as well üòä

  • Jim
    (5)

    Great

  • Jon
    (5)

    Great experience, as always.

  • Caitlyn
    (5)

    Very friendly and informative

  • Sam
    (5)

    Shannon's the best!

  • Christian
    (5)

    Great service and cleaning as usual. Sarah was very nice and professional.

  • Sarah
    (5)

    It was an awesome, friendly, and comfortable experience. Best dentist I've ever been to!

  • Stacey
    (5)

    Everyone at Urban Smiles is amazing and helpful. If you've had a rough experience with a dentist before they're the folks to come see to turn that experience around.

  • (4)

    Friendly, knowledgable staff.

  • Elizabeth
    (5)

    Excellent cleaning appointment. Recommended air flosser at last appointment and saw major improvement today. Very friendly!

  • Jodie
    (5)

    Awesome! Love how friendly everyone is.

  • (4)

    Friendly and approachable

  • (5)

    Very friendly & expert services, thankful

  • Theora
    (5)

    You are the best and I love how you clean my teeth.

  • Veronica
    (5)

    Dr Kim was great

  • Guy
    (5)

    Thanks to Dr Staples professional persistance, I can eat without pain for the first time in probably 40 yearsüòÑüëç

  • Brandt
    (5)

    Fantastic experience!

  • Dana
    (5)

    Awesome staff and very impressed with the care and attention that Dr. staples has giving me, thumbs up!

  • (5)

    I saw Dr. Duncan for the first time at Urban Smiles. I was incredibly impressed. He had reviewed my file completely before entering the room and knew that I could not have epinephrine and had pulled an alternative freezing agent. Thins. Any be such a small common sense thing but it put this dentist fearing woman with PTSD one step closer to relaxing. His very patient and calm approach to a difficult tooth extraction made all the difference in the world. Wow! I would highly recommend Dr. Duncan-such a wonderful demeanor! Add in the relaxing environment and technologically advanced tools (plus fun gas) and you can't do any better.

  • Lillian
    (5)

    Sarah and Dr. Staples were charming, highly professional and by the ratings very competent. I am confident that after a yeAr searching for a dentist I have found an excellent replacement for mine who retired.

  • Jodie
    (5)

    Love the great service and beautiful surroundings! Love Rachel and Ali-very professional!

  • Brenda
    (5)

    Fantastic cleaning and check up. I recommend Dr Staples to anyone seeking a dentist.

  • Jocelan
    (5)

    Excellent service friendly staff would recommend to friends and family.

  • (5)

    It was awesome. Love Niki

  • Helen
    (5)

    They make 'going to the dentist' something to be excited about!

  • Elese
    (5)

    As always, great staff and Dr. Staples provides excellent care and work. So pleased with Urban Smiles in every way. Thank you, Elise

  • Deborah
    (5)

    Always excellent work! Thank you!d

  • (5)

    Considering I have a dentist phobia, Rachel and Amanda always go out of their way to make me feel comfortable. I am at the end of an 18 month Invisalign treatment and couldn't be happier with the results. I am so grateful for their encouragement and support each and every time I am here. (Which seems oh so often!) With much appreciation, Lana ❤️

  • Gerry
    (5)

    Good

  • Mark
    (5)

    It was great! Comfortable, friendly and convenient.

  • Devon
    (5)

    So lovely. Very pleased with our choice to visit this clinic. Highly recommended.

  • Michele
    (5)

    Fabulous staff and service as always!

  • (5)

    Shannon did my daughters first cleaning ever and she was fantastic!

  • Stephen
    (5)

    Sarah my CDA was friendly and scaling was gentle and thorough. Dr Staples was quick, friendly, and knowledgeable.

  • (5)

    Excellent patient care and tries to give all the options, especially if you are nervous.

  • Christine
    (5)

    Always excellent!

  • (5)

    Great service as always

  • Laura
    (5)

    Awesome, Sarah is amazing.

  • Jill
    (5)

    Always pleasant efficient and thorough. Great sense of teamwork too.

  • Glenn
    (5)

    Good experience, comfortable.

  • Adrian
    (5)

    Great staff! Very friendly and thorough. Will be my dentist office for life!

  • Ivan
    (5)

    Kara was our hygienist for my first ever visit today. She is SO awesome, patient and fun. Thank you!!!

  • Isaac
    (5)

    Everything great !

  • (5)

    Always great service. Crown and fillings both turned out great with no issues

  • Alex
    (4)

    .

  • John
    (5)

    Excellent, as always. Thank you .

  • Joel
    (5)

    Everyone at this office is so lovely! It's nice not to dread going to the dentist's office!

  • Chris
    (5)

    Rachel and the team at urban smiles are nothing short of absolute professionals. I have been her patient for over fifteen years and I speak from experience. In reality our teeth are incredibly important to our overall well being. If you value their health and its maintenance, I highly recommend trusting the team at Urban Smiles.

  • Anita
    (5)

    I've been coming to Urban Smiles since moving to Victoria and it's always been a great experience. Staff are professional and friendly and go the extra mile. I've specifically seen significant improvement since going to Shannon and she's also exceptionally friendly. I would highly recommend Urban Smiles any day,

  • Merlyn
    (5)

    Very professional and considerate

  • Shannon
    (5)

    Thanks for the cleaning Shannon!

  • Jonas
    (4)

    Very good. See you next time

  • Tanya
    (5)

    Thoughtful and caring! And keep my smile healthy. Thank you

  • Sasha
    (5)

    Excellent dentist I have been going to since I was a small child. Very good at her job with a wonderful and very accommodating office and staff. 10/10 would reccomend

  • Ramona
    (5)

    🌺Sarah is wonderful.... 👌So gentle and thorough. ❤️Rachel darling, you are the best...🌹always looking after my girls and I!💋

  • (5)

    Amazing team. Brooke was wonderful in assisting me with all of my dental questions.

  • Stephanie
    (5)

    Love the service and team. Fantastic job!

  • (5)

    Dr. staples has been my dentist for years. I would like to take the opportunity to say Thank you for she has always been none judgement, kind and client orientated.Years ago she promised me I would have a great smile....and I do

  • Lenore
    (5)

    Dr. Cameron was so efficient @ nice as well as Brooke... They made an uncomfortable experience bearable.

  • Anna
    (5)

    Cleaning went well

  • (5)

    As a client with dental anxiety, I was comforted and impressed by how thorough and thoughtful the first appointment and assessment was. Much less nervous to return for the work to come. Thank you!

  • (5)

    Great job

  • Chris
    (5)

    Aww Some job ladies as usual !!;) Cj

  • Eugene
    (5)

    As always the staff is so efficient and professional. My most recent visit was to have a crown placed, and it went very well. Dr. Staples is the best!

  • Martin
    (5)

    All perfect - thanks!!

  • Morgan
    (5)

    Consistently professional!

  • Sheila
    (5)

    Friendly and experienced staff always makes coming to the dentist a pleasure!!

  • Krista
    (5)

    Fast and friendly and efficient !

  • Chris
    (5)

    Great

  • Tu
    (5)

    Very careful and good job and friendly would highly recommend to every oneüòä

  • Carol
    (5)

    As always, Rachel and Alejandra were an awesome team today. A filling is never fun, but they are fast and professional and the mood is light. A pleasant visit to the dentist!

  • Deborah
    (5)

    Love this place Always friendly

  • Christine
    (5)

    Very friendly customer service, extremely glad to use this dental service

  • Wayne
    (5)

    Friendly service. Nice environment.

  • Bronwyn
    (5)

    Great dentist with wonderful, gentle staff.

  • Kris
    (5)

    Dr Kim was great, he was exceptional at with the extraction

  • Robert
    (5)

    Professional and quick

  • David
    (5)

    Great service! Staff is very friendly. Dr Staples is a great Dentist, very professional, friendly and efficient. Great service.

  • Alex
    (5)

    Very informative

  • (4)

    Friendly professional and efficient as always

  • Sandra
    (5)

    Rachel is always supportive and always does top rate work. The staff are all fantastic from the office right back to the dental hygienists.

  • Stephanie
    (5)

    Alejandra was great today - super professional, friendly and made me feel very comfortable. Dr Staples did my fillings so quickly and efficiently...so appreciative!

  • Roy
    (5)

    Great appointment.

  • Anita
    (5)

    Best dental experience every single time.

  • Stewart
    (5)

    Start to finish amazing. New to this office and what an experience my first appointment they even offered me a beer! My hygienist Sarah was unbelievable made me feel right at home even though I hadn't been in the chair in nearly 5 years dr staples and ale where so fast in completing my fillings I had 3 done in less than an hour top notch operation thanks you dr staples!

  • Jim
    (5)

    Super Sarah!!

  • Bonnie
    (5)

    Fabulous team work! Rachel and staff always do an amazing job and I'm very thankful for all they do to keep my teeth happy and healthy üòÄ

  • Ana
    (5)

    Very nice dentist, great personality!

  • Catherine
    (5)

    Shannon is an excellent hygienist. She has a caring and friendly demeanor and explains the procedures in an easy to understand way. She anticipates the needs of the patient, is encouraging, and creates a relaxing atmosphere. I highly recommend her!

  • (5)

    Excellent care. I highly recommend Urban Smiles. My hygienist Sarah is great. Very thorough, professional & caring.

  • Jim
    (5)

    Sarah is very friendly and caring person

  • Chonticha
    (5)

    The team did a great job! My teeth feel clean and fresh again 😬😄

  • Gerald
    (5)

    Sarah was very professional, courteous and friendly. Two thumbs up!

  • Anika
    (5)

    Always feel comfortable and safe here. Great staff and great dentist and hygiene work. Thank you!

  • (5)

    Quick and thorough! Great first experience

  • Jim
    (5)

    Sarah is awesome!!

  • Michael
    (5)

    Excellent

  • (4)

    Very friendly dental hygienists!

  • Alison
    (4)

    Jill was lovely. I am a loyal ex Natalya patient....so Jill had big shoes to fill. She did a good job.

  • Jessica
    (5)

    I had Kara today and she was fantastic! Very helpful and friendly.

  • Jodi
    (4)

    I appreciated that Jill was very considerate and gentle with cleaning my teeth today. I didn't see Dr.Staples today but Dr. Siemens was also helpful for assessing my teeth and subsequent troubles resulting from clenching my teeth.

  • Brandon
    (5)

    Always a pleasure seeing Dr. Staples! The office and staff are wonderful. Coming to Urban Smiles relieves my usual anxieties with seeing a dentist. Looking forward to seeing them all again soon!

  • Jodie
    (5)

    Awesome

  • Debbie
    (5)

    What an awesome team!üòä Thank you so much!!!

  • Rita
    (5)

    Very attentive staff, thanksüëç

  • Suzanne
    (5)

    Awesome service. First person who knew why my jaw was sore! Very friendly and professional. Obvious that she is knowledgable.

  • (5)

    Awesome services.

  • (4)

    Friendly efficient and professional service as always

  • Jennifer
    (5)

    The staff are fantastic, and Dr Staples even had a birthday cookie for me when I had an appointment on my birthday, very happy with this dentist!

  • (5)

    It's so nice to come to the dentist and now that I am in a friendly and warm atmosphere. The ladies at the front desk are always so friendly, polite, and a delight to be greeted by. Also, I like to come a few minutes early so that I can get some time in the massage chair in the waiting area. Makes my time at this office just that much better. I would definitely recommend urban smiles!

  • Melanie
    (5)

    Sarah was extremely personable,caring, and I felt she gave me one of the best cleanings I have had.Thank you, Sarah!

  • Emily
    (5)

    I saw Shannon and Dr.Kim Really nice people and good experience, let you know what's going on and check in to make sure you are doing ok through out your visit. üòÅ

  • Dragana
    (5)

    Great, modern clinic and friendly staff. Highly recommend

  • Eva
    (5)

    Absolutely fantastic!!! Very kind, sensitive to each client's needs, and overall great at her job. They provide great customer service and I would highly recommend coming here, especially to individuals who are nervous about going to the dentist.

  • Lindabeth
    (5)

    Great experience

  • Matthew
    (4)

    As always, the service was great! Dr. Alex was very informative. Cheers, Matt

  • Ariane
    (5)

    Sarah was fantastic! Super considerate, kind and professional. Thank you!

  • Alison
    (5)

    Lovely, very good listener, very patient

  • David
    (5)

    Great!

  • Doug
    (5)

    Dr. Rachel is unlike the usual idea of a typical dentist ( and my past experience). She is warm, numerous and very human. Her staff act and look like they enjoy working there. It is as pleasurable an experience as going to any Dr. could be. Thank you for all you do!

  • Sandy
    (5)

    Staff are always great and friendly.

  • Sarah
    (5)

    A wonderful dental experience, as always. All the staff at Urban Smiles are fantastic.

  • Marisa
    (5)

    My teeth love the attention, my gums have improved a ton, and all because Shannon would not give up! She has got me on track again and I so appreciate it! Thanks to Rachel and the great team at Urban Smiles!

  • Stephanie
    (5)

    Excellent care, service and professionalism. Shannon was a delight to be with & so happy to be a new client!

  • Michaela
    (5)

    Sarah is one of the nicest hygienists I've met. Urban smiles overall is a very warm and welcoming office. I would highly recommend Urban Smiles to any of my friends looking for a dentist.

  • Amy
    (5)

    Always a great experience. Attentive, sympathetic, informative and educational staff and dentist(s). The most pleasant and relaxing dental office I've ever been to.

  • (5)

    She is awesome.

  • Karen
    (5)

    Excellent work. Happy, friendly staff! Dr. Staples is highly recommendable. 5 stars all the way!! ;-)

  • Paul
    (5)

    Kara (hygienist) was very thorough and took extra time to explain the detail of what is happening with my teeth. Rachel is always very helpful. I like coming here and would recommend it to anyone.

  • Alex
    (5)

    Awesome, intelligent, gentle, and polite. My hygienist was wonderful!

  • Brandy
    (5)

    Very personable, kind, and considerate.

  • Anne
    (5)

    Very profressional

  • Rose
    (5)

    Sarah was my hygienist today. Kind, friendly, and very thorough. Very pleased with the cleaning and the service provided!

  • (4)

    Very happy with my treatment. Thank you!

  • Krista
    (5)

    Dr.Staples is so kind and always so professional.

  • Aaron
    (5)

    Very helpful staff. Informative session. Thank you!

  • Judith
    (4)

    Dr. Staples, very professional, pointed out things to consider in near future, no pressure.

  • (5)

    I had a cleaning with Sarah she was fabulous!

  • Debra
    (5)

    So grateful to have found I have such an amazing team, in every way! Skill, up to date technology and care for their patients ... Unequaled in my experience.

  • Andrew
    (5)

    Experienced, patient and professional

  • Joe
    (5)

    A

  • Donna
    (4)

    My hygienist is awesome! Shannon has been wonderful ensuring I am froze and talks me through what she Is doing.

  • Steacy
    (5)

    Dr.Staples is a pro! All the clinic staff are great too!

  • Sarah
    (5)

    Sarah is a kind, caring, efficient and attentive hygienist. Highly recommended!

  • Jennifer
    (4)

    Dental hygienist was awesome today. She's very attentive to pain I felt. I bet she's great with kids. I give 4 stars instead of 5 bc. I don't like having so many x-rays.

  • Valla
    (5)

    Dr. Duncan is so knowledgeable and his years of experience with dentures has made my experience with needing first the extraction of all my teeth (20!) and subsequently full dentures - a much easier transition than I expected. All the advice and concern for my well-being and especially comfort is very much appreciated. I can't imagine a better dental surgeon - he takes the time to make sure everything is perfect for you.

  • Julie
    (5)

    Rachel has been gentle and patient with me throughout the years. Thanks for your care.

  • Liis
    (5)

    Had a great cleaning with Shannon. I am now going to check out Invisalign

  • Tanya
    (5)

    I can't say enough about Dr. Staples and her team. They are so kind and gentle. They take excellent care of me.

  • (5)

    My family and I have been seeing Dr Staples for several years and have always been impressed by the excellent care we receive.

  • Rachel
    (5)

    Always thorough and gentle. I wouldn't see any other dentist! Merry Christmas to the entire staff!

  • Ken
    (5)

    All the staff have been very pleasant & helpful for my visits. Thank you Ken

  • (5)

    Great experiences. Friendly, efficient and lovely staff.

  • Kent
    (5)

    Great dentist!! Clear information and helpful, knowledgable staff.

  • Brooklyn
    (5)

    BEST DENTAL OFFICE EVER! Dr Staples did a large filling for me and I experienced zero pain or sensitivity post treatment. The needle/freezing was also painless. She used a device called "the wand" that administers anesthetic pain free! I will forever continue to get my dental work done here. My mind was at ease the entire time :)

  • Bree
    (5)

    Awesome!

  • D
    (5)

    Great

  • Maggie
    (5)

    Love it

  • Carolyn
    (5)

    I appreciate the care and kindness Rachel shows to her patients. The staff are very friendly and caring. I would be happy to refer clients to this practice.

  • (5)

    No complaints! I had a lovely appointment with Rachel.

  • Joseph
    (5)

    Awesome care for the whole family! Thanks Rachel

  • Julie
    (5)

    My first appointment was a very thorough and positive experience. Staff was very friendly.

  • Tara
    (5)

    Fab as always! üôÇ Thank you!!

  • Cathy
    (5)

    Super efficient - this was my first visit and the first time I haven't felt the drill in my tooth! Very friendly and on time.

  • Boone
    (5)

    Awesome!

  • Raouf
    (5)

    Great

  • Dan
    (5)

    Former chicken ~#*% now care free

  • Don
    (5)

    Great

  • Dorothy
    (5)

    Lovely office and staff!

  • Catherine
    (5)

    Rachel is a great dentist. Explains everything well.

  • Ralph
    (5)

    I am very pleased with the scaling. Very gentle and kind

  • (5)

    Nice costume. Quick and effiecient. :)

  • Carole
    (5)

    Fast & painless! Great! Good Zombie costume too...

  • Sonya
    (5)

    Was impressed again on my follow up visit by the caring and professional staff. Thank you!

  • Brenda
    (5)

    Had an emergency and Dr Staples and her staff had me in within hours. What a relief! Thanks.

  • (5)

    Efficient, friendly

  • Amanda
    (5)

    My dental hygienist Sarah was very kind, thorough and precise. Dr staples is always efficient and thorough as well. Urban smiles rocks!

  • Mick
    (5)

    Great cleaning. Cara was really thorough and professional and nice. Thanks

  • Lisa
    (5)

    Excellent cleaning/scaling today with Sarah. Always terrific, excellent with this group. Thanks as usual, L.

  • Aisha
    (5)

    The staff is very kind and welcoming. I felt comfortable in the office space.

  • David
    (5)

    Great service and very professional. Very friendly and always explaining what is going on making sure we're okay. Feel in very good hands.

  • Andrew
    (5)

    Great visit, thank you.

  • (5)

    Dr. Staples and her staff are the best!

  • Sandy
    (5)

    After years of avoiding the dentist, I actually like coming here. Everyone is so friendly.

  • (5)

    Great as always!üòÄüòÄ

  • Wayne
    (5)

    The service was friendly , professional and excellent.

  • (5)

    Dr. Duncan and Ale were amazing. Super kind and efficient! Made for an enjoyable experience instead of an uncomfortable one. Thank you!

  • Brittany
    (5)

    Dr Duncan and my hygienist were lovely! Thank you for suggesting a night guard :)

  • Sol
    (4)

    I just wanted to give a shoutout to Kara the hygienist - great personal service and super friendly, best I've had at UrbanSmiles. Congrats on your wedding!

  • Dominic
    (5)

    Thorough, efficient, friendly

  • Michael
    (5)

    Rachel has always been great to me and my teeth. I highly recommend her to anyone who needs work done.

  • (5)

    She has been my dentist since I was a toddler and will continue to be due to her genuine effort to make you feel more comfortable smiling.

  • Mark
    (5)

    Awesome!

  • Christian
    (5)

    Had a great cleaning with Kara.

  • Amber
    (4)

    Beautiful environment, staff is always friendly and willing to help. I would recommend to anyone.

  • Alyssa
    (5)

    Wonderful dentist, I come down from Nanaimo for Rachel!

  • (5)

    Dr. Duncan is wonderful. I I have been without several teeth for quite sometime and he phas been very caring through each visit. This is the best dental office in the city. Thank you.

  • (5)

    I'm very pleased with my treatment at Urban Smiles - Rachel is friendly & efficient. All of the staff are excellent too, it's the best dentist I've ever had :)

  • Marnie
    (5)

    I used to fear going to the dentist but at Urban Smiles the office is welcoming and the staff are warm and professional. Rachel is very thorough which I appreciate as it puts me at ease to know I'm in such great care.

  • (5)

    Great.

  • Sandi
    (5)

    Fabulous staff. Superb attention from dr Rachel Extremely professional. I would recommend this place to everyone - and I do!

  • Iudy
    (5)

    Kind Gentle Dedicated

  • Wendy
    (5)

    Great visit with both Dr. Staples for a check up and Sarah who did my cleaning. Thank you Wendy

  • Steve
    (5)

    I've been a patient of Dr. Staples for about 10 years. Dr. Staples and her team are amazing. They always communicate what's about to happen, what I can expect and check in frequently about my experience. The office staff are knowledgable, professional and friendly. I recommend Urban Smiles to all my friends. Thanks for the opportunity to share my feedback!

  • Sonya
    (5)

    Everyone is incredIbly professional and caring. As a new patient I feel in very good hands here. Thank you!

  • Jill
    (5)

    This office is really helpful and flexible with scheduling. They even have a massage chair in the waiting room! The dentist is gentle and considerate.

  • Gerry
    (5)

    Excellent

  • Richard
    (5)

    Hygiene treatment terrific with Kaitlin! Always happy with my dentist, Rachel! From previous treatment, I can say without reservation that Dr Siemens is also a top notch dentist!

  • Shawn
    (5)

    Timely and fairly comfortable :))

  • Shawn
    (5)

    great!

  • (5)

    No fuss visit that took care of my issues.

  • Raymond
    (5)

    Best best best dental office ever ,,,,,front staff and natalie always amazing

  • Janice
    (5)

    Just had a root canal and as someone who has a fear of the dentist it was nothing like expected. Dr. Staples and her assistant was very gentle and considerate of my anxiety.

  • Gillian
    (4)

    Great people :)

  • Doug
    (5)

    Fast friendly and professional. Dental care doesn't get any better.

  • Martin
    (5)

    All good - very thorough

  • (5)

    Urban Smiles is a spa for your teeth! Friendly, competent and comfortable.

  • Matt
    (5)

    Great experience, personable staff - modern office!

  • Carol-ann
    (5)

    Dr. Staples is punctual and an expert in delivery of pain-free dental treatment:) I appreciate her caring staff as well.

  • Marija
    (5)

    My appointment was much less stressful than expected!

  • Sandi
    (5)

    Excellent care as always!

  • Brandt
    (5)

    I've always felt comfortable during my dental appointments and in good hands. Dr. Staples has been my dentist for 15 years and I couldn't imagine going anywhere else. Very highly recommend!!

  • Judith
    (4)

    Excellent attention to detail and wonderful work. The referral to the specialist was timely and efficient. I was well cared for. :)

  • Lorraine
    (5)

    Lovely staff, relaxing experience, all together wonderful!

  • Kerry
    (5)

    Rachel has always been accommodating and pain free. Treatment are fast and procedures are explained. Best dentist I have ever had.

  • Johanna
    (5)

    Incredibly kind and thorough service. Sarah gave me explanations for all my questions. Dr. Staples put together a terrific treatment plan. Very impressed with all staff (Brooke) who assisted me. So happy to have found this dental clinic! Highly recommend .

  • Lenore
    (5)

    I had a cleaning & scaling done today. I absolutely love getting my teeth cleaned! Kaitlyn was my hygienist and she did a fabulous job and was so pleasant. I felt totally comfortable and at ease. 🤓 My dentist is Dr. Staples.

  • Heidi
    (4)

    Very quick and positive experience! Would prefer not to be called "little lady" next time. ;)

  • Ralph
    (5)

    I was VERY happy with the excellent care

  • Joan
    (5)

    I have been with Dr. Staples for more than 15 years I find the care exceptional and credit this good dental care to my still having teeth.

  • Bernard
    (5)

    Always great service . Thank you

  • Ray
    (4)

    First class!

  • Brenda
    (5)

    Rachel and her assistant were very professional and thorough. The root canal wasn't so bad after all. So far so good!

  • Braeden
    (5)

    Great

  • Lynne
    (5)

    First time in a long time I wasn't afraid to go back to the dentist. Everyone here is very kind and caring!

  • Kathryn
    (5)

    Relaxing atmosphere with trust in professional dentistry

  • Tracey
    (5)

    Always enjoy the care I receive at all my visits. Thank you Rachel and staff.

  • Lenore
    (5)

    As always, Dr. Staples greets me with a smile and how are you...always upbeat and positive. She has been my dentist for a lot of years and I value her opinion very much.

  • (5)

    Great dentist, very thorough and always makes sure you understand what is going on with your teeth, refers to specialists when needed, has taken very good care of my teeth for many years.

  • Stephanie
    (5)

    Great honest dentist. I always feel very taken care of.

  • Rajena
    (5)

    Dr.Staples is awesome. I have been happy with all my visits so far. I would give her 5 stars. Thanks Rajena

  • Jaynie
    (5)

    Sarah was a very thorough and kind hygienist and made me feel at ease. I saw Dr. Siemens and he was very welcoming too.

  • Jennifer
    (4)

    Natalia my hygienist was very gentle and easy on me. It especially nice to be distracted by our chat and the TV also. Time when quickly and no discomfort what so ever.

  • Lindsey
    (5)

    Urban smiles and dr. Staples are extremely friendly and professional. Today I came for just a 6 mo cleaning and Natalya is always thorough, kind, and explains exactly why she does everything.

  • Cheyenne
    (5)

    Dr. Craig Seimens and Alejandra were so amazing and patient. I have a big fear of needles and they made me feel comfortable and calm. They were very accommodating to my time constraints. Thank-you!

  • Daniela
    (5)

    Love the decor of the new office. Always feel calm and welcome by the look of the furnishings, colors, and finishing touches. It all is a reflection of the great staff. Thanks especially to Natalia for a great visit and her care. Missed seeing Rachel as she was on a well deserved holiday.

  • (5)

    Excellent clinic, very tidy office space

  • Steacy
    (5)

    Dr.Staples is an excellent dentist. She always looks at your oral health overall and never takes a singular focus on problem areas.

  • (5)

    Friendly, warm and an excellent dentist, too!

  • Kirsten
    (5)

    The Steinman family LOVES Urban Smiles and Dr Staples!!

  • Celina
    (5)

    Absolutely wonderful. Thorough, knowledgable, gentle, thoughtful and kind. She always has your best interests at heart and takes your feelings into consideration. I would absolutely highly recommend her

  • James
    (5)

    My cleaning was exceptional and Dr. Staples is always so kind and thorough.

  • Richard
    (5)

    Excellent service. I love coming here and can alway expect a thorough and well done look into my oral health!

  • Kerry
    (5)

    I find the care, consideration and quality dental service the best I have ever experienced In my sixty years of dental experience. I would recommend Urban Smiles to anyone and I often do. RAchael Staples is the best ever.

  • Kevin
    (5)

    Excellent and quick service

  • Marissa
    (5)

    I found my first visit very thorough. I've never had that type of care or attention at a dentist before and it was very reassuring.

  • Kris
    (5)

    Been with Dr S for nine years and she does an amazing job. Nataliya is great too

  • Kj
    (5)

    Rachel and the staff at Urban Smiles provided the best dental experience I have ever had. Professional, caring and informative; I left the office with a smile on my face and a smile I am proud show off. 10/10 would recommend the Urban Smiles team to everyone I know.

  • Micaela
    (5)

    Fantastic!

  • Travis
    (5)

    amazing place! I got my two front teeth broken in a hockey game and urban smiles had me smiling better and brighter than ever before by the end üòÑ great staff, relaxing atmosphere. Dr. Craig Siemmon's did by all accounts high quality dental work.

  • Brian
    (5)

    Excellent as always!

  • Andrew
    (5)

    Professional and friendly. Does great work and I'm very happy with the service from her and her and her staff.

  • Meghan
    (5)

    Great dentist,got in to see her quickly,made me feel comfortable and I enjoyed my visit!

  • (5)

    Professional and knowledgeable.

  • Terry
    (5)

    I love coming to Dr Staples at Urban Smiles. She is knowledgeable and has done a great job with my dental health. The office staff are friendly. I also love the hygienists that are a part of the office. I feel they do a great job. The office environment is always pleasant as well.

  • Eduardo
    (5)

    Great service. Caring staff.

  • Isabella
    (4)

    I always feel so relaxed(besides the pain in my teeth!)

  • Rosalynde
    (5)

    Urban Smiles is great! A beautiful old brick building setting with an amazing staff from Dr. Staples to all the support staff. This is the best dentist I have ever been to and highly recommend them.

  • Ru
    (5)

    Pleasant experience which is unusual for two root canals :) And thorough.

  • Brady
    (5)

    I always have a great experience at Urban Smiles. The staff are so friendly and make you feel at ease.

  • Oshyn
    (5)

    Dr. SIemens is wonderful! His attention to detail makes me feel confident that my teeth will look their best. I appreciate that he explains everything in great detail so I understand what procedures are being done, and why. Thank you Dr. Siemens!

  • Heidi
    (4)

    Shannon was wonderful. She explained everything and was very affirming throughout my visit. Dr. Siemens was efficient and friendly. The massage chair in the office is A

  • Thomas
    (5)

    Great experience. Haven't flossed properly in the past, apparently, and on my first visit I was shown what I was doing wrong. I really appreciate that attention to detail. Since then I've been here for multiple fillings, with Dr. Siemens, and they were all great visits!

  • (4)

    Good

  • Carol
    (5)

    Always very professional service from the staff, including Melissa James. Dr. Rachel Staples is my regular dentist who is always most attentive, professional, and competent. I saw Dr. Siemens today, who also provided very competent service. A great dentist office!

  • Michael
    (5)

    Awesome job as always. There is no dentist or assistant that compares. Quite simply the best,

  • Dr
    (5)

    Always a pleasure! Thank you for making my visit painless!

  • Marcel
    (5)

    I saw Dr. Siemens. He was friendly and efficient, very happy with my treatment!

  • Emilie
    (5)

    I'm always a bit nervous going to the dentist but everyone at Urban Smiles helped make my visit as easy and relaxed as possible. Everyone from reception, to the assistants to Dr. Siemens was friendly, helpful and great at explaining the process to me.

  • Bernard
    (5)

    I love all the technologies at the clinic, however most of all the professional and efficient delivery of the treatments. Thank you!

  • Shannon
    (5)

    Every was great!

  • Sandi
    (5)

    Very caring, professional and top notch work! Thanks Rachel, Dr Siemens and all staff!

  • Kathryn
    (5)

    Melissa is a great rah

  • Allan
    (5)

    Great service..Friendly and efficient.

  • Sharlyn
    (5)

    Rachel is positively lovely, funny, and puts me at ease

  • Katerina
    (5)

    Excellent. Very thorough

  • Kate
    (5)

    Excellent care. Very happy with the service, the office and the friendly staff.

  • Eve
    (5)

    Dr. Staples is skilled, punctual, super friendly and professional, and she is amazing with children. My 8 year old has a needle phobia but she loves Dr. Staples and has allowed her to do all of her dental work. I highly recommend her and also her front desk staff and hygienists are fabulous. It is also a perk that her clinic is beautiful and welcoming!

  • Matt
    (5)

    As an anxious patient, I find Rachel and Ally put my nerves at ease. Professional, friendly and companionate they are amazing! Thank you

  • Krista
    (5)

    Professional, quick, kind.

  • Annemarie
    (5)

    First time here, on April 24,2017. Wow!! Reception so friendly. Then the teeth cleaning with Natalia..... WOW!!!!! I never learned so much in any clinic in my life!!!! Thank you!!! And dr. Duncan's expertise...... WOW again!!!!! And the atmosphere and furniture and refreshment service in this office. WOW!!!! Many thanks and will direct others to you,

  • Shawn
    (5)

    Very kind yet professional.

  • Maggie pryce
    (5)

    Darn.fine.Bloody Slendid!!!

  • Mark
    (5)

    üëç very good

  • Richard
    (5)

    Would highly recommend."

  • Brooke
    (5)

    Dear Dr Staples thank you sincerely for saving my life ! I would not have been able to survive the treatment plan for full restoration provided by other dental firm ! Thank you sincerely for your quick response to get my jaw muscles in the right position with temporary splint till lab could provide permanent split till full restoration done by Urban Smilies ! Thank you sincerely Brooke Philip Barclay

  • Terry
    (5)

    Great time as always. If you could just figure out how to keep my mouth open I would have a great nap.

  • Micaela
    (5)

    Fantastic! Best service Ive ever received during a check up. Thank you.

  • Natalie
    (5)

    I love coming here Rachel is always very welcoming and happy

  • Rod
    (5)

    Great personality and very knowlegable.

  • Mark
    (5)

    Thank you

  • Lucy
    (5)

    Rachel is the best!! Thank you for pictures of my teeth!!!!!

  • Richard
    (5)

    Great. Dr Staples and the staff are very personable and let you know what is happening as it's being done. Would highly recommend.

  • Mark
    (5)

    üëç very good

  • Lucy
    (5)

    Rachel is the best!! Thank you for pictures of my teeth!!!!!

  • Mark
    (5)

    The entire team was professional, thorough, and accommodating. Thank you

  • Rod
    (5)

    Great personality and very knowlegable.

  • Terry
    (5)

    Great time as always. If you could just figure out how to keep my mouth open I would have a great nap.

  • Brooke
    (5)

    Dear Dr Staples, thank you sincerely for saving my life ! I would not have been able to survive the treatment plan for full restoration provided by other dental firm ! Thank you sincerely for your quick response to get my jaw muscles in the right position with temporary splint till lab could provide permanent split till full restoration done by Urban Smilies ! Thank you sincerely, Brooke Philip Barclay

  • (5)

    It's very nice having the Rachel/Ali team providing personalized attention and care.

  • Vicki
    (5)

    Very pleased as a new patient with the whole experience. Appreciated Melissa and Craig's entire manner and professionalism.

  • Alex
    (5)

    Couldn't be happier with the service and quality of work- everyone is so friendly.Thank you!! Alex

  • Shae
    (5)

    The appointment was very good and they were very nice. MY MOUTH IS FROZEN

  • Lana
    (5)

    Fast, efficient, knowledgable, friendly and gentle for this once phobic patient.

  • Annie
    (5)

    Always so amazing. They've given me the smile I've always wanted, but have never had. Until now.

  • Craig
    (5)

    Dr Siemens described the steps we would be going through, so I knew what to expect. Also worth mentioning, it was really nice for him to introduce himself at the beginning of the appointment and make a point of shaking my hand. His friendliness made me feel relaxed and comfortable. üòÄ Thanks, Tara

  • Len
    (5)

    excellent

  • Jessica
    (5)

    I had a lot of work done in the last 30 days, and each appointment was a breeze, even with having severe dental anxiety.

  • (5)

    Best Dentist I've ever had! Her team is amazing and very welcoming.

  • Jennie
    (5)

    Love coming here!

  • (5)

    Great visit (as always), everyone was very professional and their attention to detail and comfort was amazing. Thanks again!

  • Carol
    (5)

    Today I had my teeth cleaned by Natalie. She was so kind, patient, and thorough! I was and am very impressed - by Natalie and of course my favorite dentist - Dr. Rachel Staples. Also Hank you to Dr. Siemens. Natalie, I will see you next time - I appreciate your thoughtfulness and expertise. My mouth feels great!

  • Ahmad
    (5)

    Appointment efficient, friendly, respectful, comfortable

  • Bonnie
    (5)

    Always wonderful and professional service.

  • Joyce
    (5)

    Although not my favorite way to spend my money or my time I want to keep the teeth that I have. I liked that work could be done following my cleaning so saved returning for this appointment. Equipment seems top notch and they made me feel comfortable.

  • Andrew
    (5)

    Very happy with the work I've had done and her and her staff are always great to deal with.

  • Jo-ann
    (5)

    I get the most gentle care from Dr Staples, her Assistant Ali and Natalia. I'm always confidant with the excellent quality of work. All the ladies are friendly and it's a beautiful office to relax in.

  • Jennifer
    (4)

    Overall, very good. Actually probably the best dental work experience I've had. Having control of the saliva sucking tool made a huge difference, especially with post nasal drip. Took a lot of the discomfort away. I'm not happy with all the x-rays. Makes me nervous of too much radiation, but overall this was very good - thank -you for fixing my teeth up!

  • Myra
    (4)

    My cleaning went very well

  • Danielle
    (5)

    Top notch customer service! I really appreciate how thoroughly process and conditions are explained so we understand and the preventative care tips are awesome! Thank you!

  • Shayla
    (5)

    Very great times here every time. Very personable and makes sure everything is right and to my liking!

  • Kyler
    (5)

    Excellent as usual! Rates a 10!

  • Monique
    (5)

    Attentive service and thorough.

  • Amarachi
    (5)

    Dr Rachel and her whole team are amazing! I was a bit nervous coming to see a dentist after a really long time not knowing what to expect, but the staff made me feel very comfortable and made the whole experience a pleasant one. I'll definitely be coming back and would recommend Dr Staples to anyone looking for a good dentist.

  • Elliot
    (5)

    I was happy because I did not have to get a needle when I was getting a filling. It was weird, because when you think about a cavity, you think, "Ahh! This is going to hurt a lot!", but it didn't hurt at all!

  • Abby
    (4)

    I saw Dr. Siemens, and the process was fast and efficient. Much more pleasant than my last encounter with this treatment!

  • Jim
    (5)

    Great service, friendly people

  • Pedro
    (5)

    Great service and care for the patient

  • Nelson
    (5)

    See video

  • Gillian
    (5)

    Most thorough cleaning I've ever had

  • Krista
    (5)

    So quick and efficient, I love that quality in a dentist! ☺️

  • Angela
    (5)

    My whole family see Dr Staples and she is fantastic. I would highly recommend her dental practice.

  • Shari
    (4)

    Difficult appt but Dr Staples made it quick and painless!

  • Wendy
    (5)

    My first appointment with Rachel was when she was in dental school and she has been my dentist ever since. She was at the top of her class then and she has been at the top of my regard ever since.

  • Kathy
    (5)

    I enjoy coming here because of the wonderful dental team here!

  • Isaac
    (5)

    I broke my tooth at school and when Rachel fixed it,it was quick and painless Thank you Doctor staples

  • Ernie
    (5)

    Best dental appointment that I can remember. Freezing needle was not even felt going in! It must be a "magic needle"!!

  • Kerry
    (5)

    Thank you Dr Duncan for doing my bridge and making my smile less "holey"! Much nicer now. Looking forward to the whitening for a brighter smile!

  • Kerry
    (5)

    Thank you Dr Staples! You made Daniel's first filling as pleasant as possible. Much appreciated by both Daniel and mom! See you for the last one soon.

  • Susan
    (5)

    It's always a pleasure coming into Urban Smiles. The staff are always friendly, attentive and caring. Both Dr. Staples and Dr. Siemens are excellent! Can I say anything negative, No! Thanks for being soooo great!

  • Laura
    (5)

    Excellent, always on time.

  • (4)

    Friendly and professional service with attention to detail and client well being.

  • Christina
    (5)

    AH-MAZING as always

  • Sean
    (5)

    Excellent. Always very comfortable and relaxed when I'm here. üôÇ

  • Jane
    (5)

    Dr. Duncan

  • Kimberly
    (5)

    Most amazing dentist. I am not a fan of dentists as I have had severe trouble with my teeth over the years and Dr. staples and her team have been most patient and amazing to me. Making each visit most comfortable to be at.

  • Karen
    (1)

    I saw Dr. Duncan this am regarding a chip in my front tooth. He and Ali fixed me up in no time! Thank you to the staff for getting me in so quickly and for their superb professionalism and lovely Urban Smiles!!

  • Steve
    (5)

    We saw Dr Duncan, he was excellent with my son and his cavity.

  • A-l
    (5)

    Always a delight to see Dr. Staples and her competent team!

  • Marcus
    (5)

    Very quick and easy appointment. Didn't feel a thing. Thank you!

  • Rachel
    (5)

    Excellent service and top quality efficient care

  • (3)

    I saw Dr Siemens for my first visit here and he was the most attentive dentist I've ever had. I appreciated the time he took to help me figure out the best way to attend to my dental health.

  • Ramona
    (5)

    Very good care

  • (5)

    Rachel is an excellent dentist and I have only had positive experiences at urban smiles!

  • Greg
    (5)

    I was nervous going to the dentist for the first time in years, but Melissa and Dr. Staples made me feel comfortable through a long and arduous process of cleaning. I highly recommend their work on my introductory appointment.

  • Taryn
    (5)

    Love the atmosphere and always feel so comfortable coming here!

  • Theora
    (5)

    She is nice'!

  • Amanda
    (5)

    Dr Duncan did a great job. Very personable and professional. Amanda the assistant was very thorough with the suction and had a friendly disposition.

  • Melanie
    (5)

    Dr.Duncan was efficient,personable,and very caring.He did some cosmetic work on my teeth,and I am pleased with the professional job done.Thank you!,,

  • Christopher
    (5)

    Love the new location - very convenient. Really enjoy the first rate service. All the best, Rachel!

  • Deborah
    (5)

    Dr. Staples and her staff are highly skilled and very personable. My family and I always have a very positive experience with Dr. Staples and her team and I would highly her commend her.

  • Rachel
    (5)

    Just great üòÄ

  • Walter
    (5)

    I really enjoy my visits, great atmosphere and staff.

  • Brenda
    (5)

    Review is for dentist John Duncan. Seems like a great dentist.

  • Sheenagh
    (5)

    Awesome dentist, very caring . I feel less nervous when I come here because of her loving caring , sweet personality . Thanks Rachel

  • Doug
    (5)

    Very informative and concerned with long term care

  • Jodie
    (5)

    Love this place. Staff is super friendly and efficient. Very gentle cleaning as well. Thank you Urban Smile. :)

  • Rob
    (5)

    All staff have been very friendly, welcoming and conscientious. I really appreciate the effort that is put into creating a comfortable and relaxing experience.

  • (4)

    I have been seeing Rachel for years she is so great-never does unnecessary work unlike previous dentists I have had.

  • Ann
    (5)

    Great office. Efficient. High standards. Friendly staff. Hygienist cleanings very good and not painful or rough. Very happy with dental care. Best wishes for speedy recovery, Rachel

  • marianne
    (5)

    As always, a very relaxing however, thorough visit. Beyond professional in all ways. The physical environment reflects the passion of the entire staff and creates such a calming effect for all those here. Congratulations on your upcoming first year! Cheers!

  • Jenna
    (5)

    Dr. Duncan was very comforting and efficient. Great experience.

  • Shelagh
    (5)

    I really appreciated Dr Duncan s friendly and calm manner. Recognizing my apprehsion having dental work done, his taking the time to explain what he was doing was made all the difference.

  • Krista
    (5)

    Excellent customer service. I appreciate being given all the information in regards to keeping my teeth healthy.

  • (5)

    Excellent dentist. We have been going to Dr. Staples for 3 years and we have been very pleased with her care. She is thorough, caring and is excellent with kids as well.

  • Michelle
    (5)

    Dr. Duncan is kind, professional and very patient with nervous/sensitive patients! For the most part, the staff have been wonderful.

  • Paul
    (5)

    My expectations as a patient are always surpassed by reality. The team is understanding of my concerns and makes the extra effort to make each visit a pleasant experience. In addition, they go the extra mile by providing advice on flossing and dental care at home. I have found the right dentist for me. I would highly recommend Urban Smiles.

  • Susan
    (5)

    I saw Dr. Duncan he was very pleasant efficient and professional.

  • Selina
    (5)

    Today we came in to have a filing done on my daughter, and as usual we were greeted with welcoming hellos and smiles. Dr. Duncan did an incredible job and set all my daughters worries aside. This was her first visit without tears! Extremely happy with the care and work done, he was very thorough with his examination and provided recommendations for future. The team is also very efficient with the follow up booking and processing insurance right at the chair. Great experience, thank you for the consistency in friendly mannerism and quality of worküòÉ

  • Christine
    (5)

    Dr. Duncan was amazing! I was very pleased with his work on fixing one of my teeth.

  • Mike
    (5)

    Excellent

  • Emily
    (5)

    Dr. Staples has been my doctor my whole life and has worked her magic on my teeth! Very blessed to have her!

  • (5)

    I'm uncomfortable with needles, and was uncertain about my minor surgery. Dr Duncan was amazing. Quick, painless, efficient. What a beautiful location and friendly staff. No wait time. So relieved to have a dentist and no more cavity!

  • Mark
    (5)

    Always a pleasure coming to ur office. Pleasant staff n quick efficient service. Thank u

  • (5)

    Hygiene visit with Nataliya, definitely the best experience ever with a hygienist.

  • Tanya
    (5)

    Believe it or not? 3 filings, no freezing, a little pinch but otherwise painless and to top it off only a little over 15 minutes of my time! Did I say I didn't have to wait - appointment on time! So if you want the massage chair, come early

  • Lindsie
    (5)

    Thank you Dr Staples for being a kind and good dentist. I always feel welcome when I visit the office.

  • Joanna
    (5)

    Best root canal I ever did have

  • Carly
    (5)

    Best team, best office, best care! I love my visits, yes love ;) xo

  • Mackenzie
    (5)

    Very thorough work! And very friendly

  • Nancy
    (5)

    Great Dentist The kids love the dentist and all the office staff!

  • Kimberly
    (5)

    Today I saw Dr Craig Siemans for the first time as I usually see Dr Staples. He was most pleasant and re-assuring with the treatment I was having done. Quick, professional and I was in and out of the chair in no time. Never ever felt so comfortable coming to the dentist ever. love this place!!!

  • Mary catherine
    (5)

    Great visit as usual- have been seeing Dr Staples and team for almost 15 years- very happy with the consistent quality service provided. Kudos to the team!

  • Jennifer
    (5)

    Excellent service! Professional and gentle staff. I can't wait for my next visit

  • Toni
    (5)

    Exceptional service and care from all staff and Dr. Staples

  • Dr. s.
    (5)

    I am a physician and was very comfortable and pleased with the professionalism of the staff at this office. They are eminently competent and go the extra mile in care and teaching. I will recommend patients here as I consider this to be an excellent clinic. Beautiful office with spa-like atmosphere.

  • Jennifer
    (5)

    Lovely, gentle, but through staff. The only dentist I trust for me and my family!

  • Charlotte
    (4)

    Got teeth removed, I never thought I could, dr staples got me through it.

  • Brayden
    (5)

    Excellent service! My comfort was priority number one, everyone in the clinic has a very positive attitude and are very friendly! Very very pleasant experience!

  • Susan
    (5)

    I have never been comfortable having dental work. In the past It has made me very anxious. Since coming to Dr.Staples,especially the new office I find it to be a very pleasant experience. Everyone is so skilled, kind and caring. The atmosphere in the office is very relaxing and comforting. I highly recommend Dr.Staples and all of her staff especially for anyone that has struggled in the past to seek dental care Regards Susan Harrison

  • Oj
    (5)

    She is a great dentist and is vvvvvvvvvvvvvvvvvvvvvvvvveeeeeeeeeeeeerrrrrrrrrrrrrrrrryyyyyyyyyyyyyyyyy NICE

  • Nathan
    (5)

    Staff are friendly, professional, and very welcoming. Dr. staples was great and made the whole experience seamless!

  • Robert
    (5)

    I am writing this up for my husband. He came into the office this afternoon with severe tooth and jaw pain. The Dr and her staff were super accommodating and had in the chair within a couple of hours. Thanks to the Dr as well as the lovely lady that gave up her spot.

  • Jon
    (5)

    Getting my new bridge was an easy and pleasant experience. I am very pleased with the results!

  • Brayden everton
    (5)

    Didn't feel a thing, great service.

  • Julie
    (5)

    By far the most pleasant dentist experience I have ever had. I have a small mouth opening which has challenged other dentists and made appointments very uncomfortable with much jaw pain. Dr Staples worked easily with these restraints and I was comfortable throughout the entire procedure. I highly recommend her!!!!

  • Beth
    (5)

    Great service

  • Will
    (5)

    Awesome

  • Selina
    (5)

    Dr. Staples and her team are very courteous, professional and knowledgable. The one thing I appreciate the most is her ability to be personable and genuine in her approach to all her work. She treats you as an individual from the start in a very respectful manner. From the front-end reception to the chair experience is an overall wonderful experience, considering that not all of our family visits have been tearless ones (for my children). Thank you for the real deal, and consistency in each visit over the years. Selina ~

  • Asia
    (5)

    Dr. Staples is always really nice to me, friendly and comforting when I get worried. She always explains what she is doing and this helps me understand . Thank you for taking such great care of me and my teeth. Asia ~

  • David
    (5)

    Rachel Staples has been my dentist for more than 10 years. She is always kind, thorough and caring. He work is excellent and I would recommend her to anyone needing a dentist!!!

  • Owen
    (5)

    Excellent service and very infromative. Thank you.

  • (5)

    Friendly and knowledgable staff, have always had positive experiences

  • Luisa
    (5)

    Beautiful new office & lovely staff.

  • Jonah
    (5)

    Excellent clinic. Always helpful.

  • Chris
    (5)

    Great dentist! Staff is all very accommodating and professional.

  • Brenda
    (5)

    Dr. Staples has been my dentist for over 20 years even though she looks too young to be practicing that long! I appreciate her gentle yet efficient style of dentistry. She seems to keep very current with the most recent techniques and equipment. An appointment with Dr. Staples is like going to the spa! Thank you Dr. Staples and staff for creating such a great environment.

  • Lori
    (5)

    First time I've been to the dentist and not felt overwhelmingly anxious. Dr Staples and her assistant made me feel completely at ease and 3 fillings later ......no problem. I am very happy that I walked by and stumbled upon her practice and now will not hesitate to come for regular checkups.

  • Dawson
    (5)

    Your the best.

  • Hilary
    (5)

    Very personal and welcoming, yet still efficient.

  • Linda
    (5)

    Beautiful office,great service

  • Tracy
    (5)

    Always a pleasure to see Rachel and staff. Professional, efficient and willing to explain treatment options.

  • Anastasia
    (5)

    This dentist is the best dentist I have been to. I enjoy being here and I have a great time. I also love the atmosphere. Everyone here is nice and kind and are interested to know more about there costumer. I also love what they did with the front entrance. It is very greeting and inviting.

  • Yuri
    (5)

    She was very good and helped me think on braces to help me get nice teeth😀😬😬

  • Jacson
    (5)

    Nothing hurts anymore

  • Paul
    (5)

    Setting up an appointment is very easy and I appreciated the gift bag. Most dentists I visited in the past made me feel like a number rather than a valued client. Not Dr. Staples' and her staff! I was nervous at first when I sat down in the chair, but I was given the opportunity to ask questions which helped me understand the teeth-cleaning process. Usually I experience pain and sensitivity, so I let the dental hygienist know that in advance. However, it was virtually painless and I have gotten over my fear of the dentist. In addition, the administrative staff were cooperative and took the extra time to ensure my health insurance was entered correctly into the system. Thank you to Dr. Staples and her staff for creating an excellent customer experience.

  • Steve
    (5)

    My experience has been wonderful. The staff are very conscious of all concerns and honestly care about your experience. They are professional, personable and extremely knowledgeable in their trade. I have had my teeth cleaned, whitened and am now about to have my front teeth capped. I know they will look great! I am actually looking forward to this final stage.

  • Jeff
    (5)

    Awesome. Super quick and painless. Tooth clamp kept catching my gum and couldn't be helped with contour of the tooth.

  • Steve
    (5)

    My experience has been wonderful. The staff are very conscious of all concerns and honestly care about your experience. They are professional, personable and extremely knowledgeable in their trade. I have had my teeth cleaned, whitened and am now about to have my front teeth capped. I know they will look great! I am actually looking forward to this final stage.

  • Cori
    (5)

    Dr.Staples exceeded all expectations. I had experienced excruciating pain with an abcessed tooth and arrived shortly before Urban Smiles opened. Not only was I greeted warmly and with much concern, Office staff and Dr.Staples offered immediate assistance. Dr. Staples even called me at home to see how I was feeling. That level of care and concern has never happened to me before! Definitely deserves Number 1 Rating. So glad to have become her patient.

  • James
    (5)

    Excellent service and super friendly staff.

  • Ashlynn
    (5)

    Refer to video :)

  • Laura
    (5)

    I love coming here, front staff are friendly and my appointment is always on time. I am so happy my with my hygienist Jennifer, she is amazing. The location of the office is great for me.

  • Barbara
    (5)

    Fabulous service and exceptional care.

  • Shari
    (5)

    Great - quick and thorough - sensitive and kind! All you would want in a dentist! Thank you!

  • Troy
    (5)

    Always excellent service and results, Rachel has been our dentist for 20 plus years. The new office is awesome and the staff are great. We highly recommend Urban Smiles.

  • Barbara
    (5)

    Lots of information, which I like. Cleanings and examinations seem very thorough, which I appreciate as well. And appointments happen when scheduled, which is great. So I think you do a very good job. Thanks!

  • Jo
    (5)

    Dr. Staples and staff are all so friendly and professional. Love the new location

  • Brian
    (5)

    As someone with extreme anxiety when it comes to dental care I can not express enough how amazing Dr Staples is. When I first came to visit her at her previous location I was someone who had not been to the dentist in several years due to my fear & anxiety but, dr staples gave no judgement. Instead of constantly telling me what I've done wrong or how I should take care of my teeth Dr Staples listened and understood it wasn't that I didn't want healthy teeth it what was that I mentally and physically couldn't. Fast forward a couple years and I can now see a light at the end of the tunnel when it comes to a healthy mouth. This is in large part to Dr Rachel Staples.

  • Amy
    (5)

    Came in for an emergency to begin with and ended up with a whole new wonderful dental team!

  • David
    (5)

    Great work, efficient and friendly!

  • Mckenna
    (5)

    My 7 year old had a tooth extraction. Done with great care and expertise!

  • Mckenna
    (5)

    I am 7 years old. Dr. Rachel is very nice.

  • Paul
    (5)

    Excellent service, quick,curtious, and effecient!

  • Sol
    (5)

    Dr. Staples and her team take patient comfort extremely seriously. Not only do they use specialized systems to provide as pain-free care as possible, like anesthetic pumps, but they also work incredibly fast (like a NASCAR pit crew!) I just had a filling done in literally minutes - now if I could only get them to oil and gas my ride, too...

  • Barry
    (5)

    Always get quick appointments when needed. Procedures are performed efficiently. Pain control is good. She works well with anxious patients.

  • Alexis
    (5)

    Super friendly and very gentle during procedures. I could not feel a thing which was awesome. The front desk staff are also really great and helpful when I have questions. Yay!!! I don't have to be scared anymore with the help of NO2 üòù

  • (5)

    Very positive. Fast, clean, calm and efficient. Much appreciated.

  • Vallla
    (5)

    I've never before had a dentist like Rachel, it is the best dental experience I've ever had, and she and all her wonderful staff make you feel as if you are visiting a friend. 5 stars!

  • Alison
    (5)

    Dr. Staples is an excellent dentist. Thank you for the through examination and treatment plan. I am really happy to have joined her practice.

  • Jaclyn
    (5)

    Dr. Staples is a very caring Doctor who is always prioritizing my comfort and well being during appointments. Her and the hygienists are easy to talk to and are professional yet easy going. I certainly don't dread going to the dentist like I used to.

  • Liam
    (5)

    Excellent work and experience.

  • Tanya s
    (5)

    Dr. Staples is a cut above the rest. Her entire team worries first and foremost about you and your overall health. I always feel at ease and she works quickly. A true professional. I've recommended her many times and all my friends agree - there is no other dentist like her in the city.

  • Elliot
    (5)

    Convenient location next to the YMCA. Very state of the art and technically competent dentist and hygienist. I was well cared for and now have clean healthy teeth!!!

  • Ian
    (5)

    It was really really great

  • Janice
    (5)

    Amazing facility with caring competent staff. Dr Staples was very gentle and patient with me. I have had a fear of dentists all my life but she may have just changed all that. I actually fell sleep during my root canal!! Highly recommend Urban Smiles Victoria.

  • (5)

    Fantastic patient care, very thoughtful and understanding of anxious patients.

  • Jill
    (5)

    Great attention to detail. Referrals to specialists when required. Friendly efficient manner. Great assistants and staff. Fantastic office.

  • Margaret
    (5)

    Great experience. Wonderful chair side manner. Very knowledgeable and capable.

  • Jodie
    (5)

    Very professional and very skilled

  • Martin
    (5)

    Efficient , inspires confidence, and builds strong social bonds!

  • Daniel
    (4)

    Attentive and professional, great customer service in a comfortable environment.

  • Helin
    (5)

    It is amazing dental service and it is so impress how they work as a fantastic team. I so appreciate what they have done for my trouble teeth. Thanks again Dr. staples and her teams. Wonderful jobüòÄ

  • (5)

    Amazing new facility. Fantastic team. Gentle. Caring. Thorough. I highly recommend Dr. Staples and her team at Urban Smiles Victoria.

  • (5)

    All good

  • Kazia
    (5)

    The first time I met with Dr. Staples she was very upfront and honest with me about the level of treatment I required, not trying to pressure me into a Hollywood mega smile or extraneous work that I didn't really need. She and her colleagues took so much care in the treatment they provided me and the end result was both beautiful and affordable.

  • (5)

    What an excellent experience. Natalie was the best hygienist I have ever seen. I would recommend this office to the most fearful.

  • Oliver
    (5)

    She great

  • Zoe
    (5)

    Great dentist!

  • Phyllis
    (5)

    Excellent

  • Carol
    (5)

    Excellent service and most personable. I much appreciated being told I didn't require the degree of work I was originally quoted. Rachel is a real professional. My original diagnosis was not as accurate as it turned out to be, hence the lower score on the following page, which is not a reflection of Dr. Staples.

  • Ryan
    (5)

    Very professional team

  • Alyssa
    (5)

    Dr. Staples and the entire crew were amazing to say the least. I have anxiety issues with needles and they made my visit as comfortable as possible. I had laughing gas for the first time instead of Ativan and I am so happy for the option, being able to drive home after is much more convenient. Thank you so much for everything!

  • Ray
    (5)

    Rachel n her staff are always welcoming n friendly. They are professionals with their clients needs first foremost. Quality client service n satisfaction. Will recommend my friends n family.

  • Maricar
    (5)

    I love going to Dr. Staples dental clinic, it makes me feel safe knowing that she has the latest technology and everything is new and clean. I am confident of her skills and knowledge, she is a very experienced dentist. She's very friendly and welcoming. Her staff too are very nice. The office is modern and classy but you won't get intimidated, place is very cozy too which helps lessen your anxiety/ fear of whatever procedure you will be having. I definitely recommend her. Great dentist great environment!

  • + Show More

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